FAQ / Support

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Event
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General

What is the Big Blues Bender?

The Big Blues Bender is 4 days and nights of music and accommodations with “Everything, an elevator ride away.”

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What are the dates for the 2019 Big Blues Bender?

The dates are Thursday, September 5, 2019 – Sunday, September 8, 2019 (checkout is Monday at 11 am).

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What time is check in and check out?

Hotel check-in is 4 pm on Thursday, September 5, 2019. Check out is 11 am on Monday, September 9, 2019.

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Can I get a refund?

There are NO REFUNDS, NO Cancellations, and NO Credits under any circumstances on any orders. The event has a stringent cancellation policy and recommends that all guests purchase Travel Insurance. If you have any questions about a package or item, please contact us using the contact form BEFORE placing your order.

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How do I sign up for the Bender mailing list?

Go to the Blues Bender Mailing List and fill in your info.

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Can my band come play the event?

Please use the Big Blues Bender Submission form to submit your EPK (Electronic Press Kit). We will ONLY review submissions with an EPK attached.

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How do I make a press or media request?

For press and media requests, please use the request form.

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Payment & Reservation

Are there refunds? Can I get my money back? Can I get a credit?

There are NO REFUNDS, NO Cancellations, and NO Credits under any circumstances on any orders, the event has a stringent cancellation policy and recommends that all guests purchase Travel Insurance. If you have any questions about a package or item, please use the contact form BEFORE placing your order.

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Are there refunds? Can I get my money back? Can I get a credit?

No!

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What payment types do you accept?

Visa, MasterCard, Discover, American Express, and checks are all accepted. No checks will be processed within 30 days of the on sale, based on availability.

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What is a Prebook?

A Prebook deposit lets you book a package for the 2019 Big Blues Bender before the general on sale. Please note that the Prebook deposit is NOT a ticket to the event.

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How does a Prebook work?

The Prebook deposit is valid for one (1) package. Only one guest needs to purchase a Prebook (you will add your guest at a later time when you select your package). Prebook deposits are associated with the name and email address of the person purchasing and cannot be shared.

Guests who purchase a Prebook will be emailed a unique code with the onsale details. To better your chances of getting a specific package make sure to purchase during the 2-day presale.

The final total cost of your package will vary depending on room type, the number of occupants, etc. The $250 Prebook deposit will be credited to your balance.

At the conclusion of the prebook period, remaining inventory will be available to the general public. If you do not book your package during the prebook time, you will still be able to apply your Prebook deposit during the general on-sale period. If the 2019 Big Blues Bender sells out before you apply your Prebook deposit, your deposit can be held to use towards a future Big Blues Bender general on sale. The general announcement will state the initial lineup, available packages, and prices.

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Are Prebook deposits refundable?

The $250 Prebook deposit is refundable until August 31, 2019, minus a $25 administration fee. Please note that the refund will be in form of a company check and may take up to 30 days to process. If the Big Blues Bender 2019 sells out before you apply your Prebook deposit, you will be able to use your deposit towards a future Bender general on sale. Prebook deposits are non-transferable.

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What is a Big Blues Bender account?

A Big Blues Bender account is your user profile. You are required to have an account to book your reservation. To create an account click here: Big Blues Bender Account Login

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What do I need to book a package?

You will need to log in or create a Big Blues Bender account to purchase a package. You will need your guest(s) information for the reservation (name as it appears on your state issued ID, billing address, phone number, email address and date of birth). If you attended the 2018 Big Blues Bender or purchased a Prebook deposit, you will already have a username (no need to create a new account). If you or a guest need a Bender Username, you can create one during the booking process or in advance.

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Event

Am I guaranteed access to all shows?

All of the shows are general admission (sections are reserved). There are multiple shows happening at the same time and there are performances where capacity is limited; however, most artists perform multiple times during the Bender.

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Are the seats reserved?

Big Daddy Baller, VIP and general admission sections are reserved. Seats are NOT. Seating is first come, first served. We ask that you Do Not move chairs and/or save seats in any venue so that we can accommodate as many guests as comfortably possible. Please help to keep ADA seating areas clear for those guests who need special assistance.

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Is the Big Blues Bender an accessible event?

Big Blues Bender is dedicated to providing an extraordinary experience for all music lovers. If you need accessibility assistance, please contact support using the contact form with any special requests.

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I’m going to the Big Blues Bender by myself, will this be ok?

Join the Big Blues Bender Blender Facebook Group to chat with other attendees.

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How do I make a press or media request?

For press and media requests, please use the contact form to submit your request.

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Hotel & Packages

What do I get with my Big Daddy Baller upgrade wristband?

Four days & nights of music with “Everything, an elevator ride away!”
Unlimited Premium drink wristbands with collectible Bender mug (good during all blues performances)
Exclusive Big Daddy Baller bars
Collectible Big Daddy Baller Laminates
2019 Big Blues Bender poster
Baller welcome party with Special Guest
Lunch (No Thursday) and dinner daily in Bender hospitality alongside Bender Artists
Exclusive Baller Cabana Pool Lounge access
Exclusive Baller areas with refreshments, snacks, free foot, and chair massages and more
Bender concierge service
Premium VIP seating for most performances
Souvenir pictures at the Big Blues Bender Photo Booth

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Travel

Do you offer travel insurance?

We do NOT offer travel insurance. There are NO REFUNDS, NO Cancellations or NO Credits issued under any circumstances on any orders, and we recommend that all attendees purchase travel insurance. We highly recommend travel insurance for the unexpected (medical emergency, natural disasters, trip cancellation…) Travel insurance is frequently offered by your standard insurance company or credit card company, so we suggest checking with them.

To get a free quote through our 3rd party partner, please click below.

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Is airfare included in the package?

No, but there are always great deals on flights to Vegas!

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What airport do I fly into?

Book your flights to McCarran International Airport – Las Vegas, Nevada. (Airport Code LAS)

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Terms And Conditions

Terms and Conditions of the Big Blues Bender

No Refund and No Cancellation Policy: No Refunds and No Cancellations will be issued for any reason. The event has a very strict cancellation policy and recommends that all attendees purchase travel insurance. Purchaser agrees that all sales are final. In the case of an event cancellation, refunds will be provided to attendees who have purchased for the canceled event. Fees in relation to concluded transactions, including booking fees, delivery fees, and transaction fees are NON-REFUNDABLE. You are responsible for checking all purchase requirements, including age and identification requirements. NO REFUNDS will be processed for attendees who are denied entry due to not meeting these requirements. The purchaser of a package or Four Day Wristband understands that they are purchasing for the entire Big Blues Bender event, and not a particular artist’s performance. Thus, any of the purchasers understands, acknowledges, and WILL NOT expect a refund for the purchase of the ticket for ANY talent cancellations for ANY REASON. Artist’s line-ups and schedules are subject to change at ANY time. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.

Prebook Cancellations: The $250 prebook deposit is refundable, minus a $25 administration fee. If the Big Blues Bender 2018 sells out before you apply your prebook deposit, your deposit will be held to use towards a future Bender general on sale.

No-Shows: There will be NO Refunds or credits issued for unused tickets for those who do not attend the Big Blues Bender.

 

Payment Plan: Three Payments
Standard package, Initial payment – $500 or $250 per person, plus a $25 one-time fee

Standard package, First payment – 50% of the balance is due on March 15, 2018

Standard package, Final payment – the REMAINING balance is due on June 15, 2018

Big Daddy Baller package, Initial payment – $1000 or $500 per person, plus a  $50 one-time fee

Big Daddy Baller package, First payment – 50% of the balance is due on March 15, 2018

Big Daddy Baller package, Final payment – the REMAINING balance is due on June 15, 2018

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.

 

Missed Payments: One (1) week after missing a scheduled payment, a late fee of $15 is added to the reservation. Two (2) weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be cancelled within seven (7) days, and NO refunds will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Bender Support PRIOR to the payment due date.

Name Changes/Transfers: Names are required for all attendees. The cardholder or primary attendee may make changes without charge until July 2, 2018. Changing names after July 2, 2018, incurs a fee of $50 for each primary attendee & $25 for each additional attendee. All name changes after August 3, 2018, will incur a fee of $50. Changes or additions, including adding unnamed guests or extra nights, must be made by August 17, 2018, to ensure the accuracy of the request.

Transfer Fee: There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Big Blues Bender order, the primary on the reservation MUST send an email with the new guest name, address, phone number, and email address to Bender Support. Someone from Bender Support will reach out to finalize the payment and transfer.

Limitation of Liability: Attendees voluntarily assume all risks incidental to the event including injury and death, whether occurring prior, during, or following the event. Attendees release the Event Organizer (AJ Presents Inc) and affiliates, partners, employees, service providers, and representatives from any claim related to, arising out of or incidental to the event or the attendee’s presence thereat.

Miscellaneous: This Agreement, which you accept upon use of the Site or the Services (including the Payment Plan), comprises the entire agreement between you and Big Blues Bender regarding the use of the Site and Services and which supersedes any prior agreements between you and Big Blues Bender related to your use of the Site or Services. To the extent that FAQs are found on the Site relative to the Services being provided hereunder, such FAQs are for informational purposes only and shall not be deemed to be part of this Agreement. You are responsible for checking all purchase requirements, including age and identification requirements. NO REFUNDS or Credits will be processed for attendees who are denied entry due to not meeting these requirements.

Photographic / AV equipment: You are not permitted to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other wireless device) any images, sounds, data, results, or commentary of or concerning any event without the prior written consent of the Big Blues Bender. Event attendees consent to the use of his or her image, likeness, action and statement with any recorded form of media including, without limit, audio, photograph or video.

Wristband Policy: We do NOT mail wristbands. Wristbands will be available for pickup at Bender Support will call (onsite at the Plaza Hotel). Attendees will receive their wristband(s) that will be attached to the attendees by a Bender Support team member. The wristbands must be worn the entire event. PLEASE DO NOT remove, stretch or tamper with your wristband in any way. Wristbands will not be replaced if stolen, damaged, lost, or destroyed or you will be denied entry to the event. Wristbands are not transferable.

Scalping: Purchaser agrees not to re-sell or offer to re-sell any wristband or package at a premium or to use any of the wristbands for advertising, promotional, or other commercial purposes (including contests) without the prior written consent of the Big Blues Bender. If your wristband is sold or used in violation of this condition, the bearer of the wristband may be denied admission to the event.

Currency: Unless otherwise indicated, all prices are expressed in US dollars and include applicable hotel taxes, resort fees and 9% Live Entertainment Tax. Taxes and fees are subject to change without notice.

Event Organizer: RezMagic is not the manager, organizer, promoter, producer or venue operator (“Event Organizer”) of the Big Blues Bender. RezMagic is the online reservation agent for and on behalf of the Event Organizer. The Event Organizer is AJ Presents Inc. Purchaser agrees that any dispute arising from this agreement falls under the jurisdiction of Clark County, Las Vegas, Nevada. Only packages or wristbands purchased from the Event Organizer through authorized outlets are valid for admission. Event Organizer reserves the right to alter artists scheduled to perform at this event if determined to be necessary. Big Blues Bender reserves the right to increase published prices. In the event of an increase, only new reservations will be affected. Any reservations made prior to the increase will be protected at the rate they were booked at originally. The Event Organizer reserves the right to deny admission for reasons including, without limitation: intoxication, disorderly behavior, failure to observe lawful direction, possession of voided wristbands, or safety precautions.

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