FAQ / Support

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General

What is the Big Blues Bender?

The Big Blues Bender is 4 days and nights of music and accommodations all taking place at the Plaza Hotel with “Everything, an elevator ride away.”

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What are the dates for the 2019 Big Blues Bender?

The dates are Thursday, September 5, 2019 – Sunday, September 8, 2019 (checkout is Monday at 11 am).

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Where is the 2019 Big Blues Bender taking place?

The Big Blues Bender takes place at the Plaza Hotel & Casino in downtown Las Vegas located at 1 South Main Street.

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What time is check in and check out?

Hotel check-in is 4 pm on Thursday, September 5, 2019. Check out is 11 am on Monday, September 9, 2019.

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Can I get a refund?

There are NO REFUNDS, NO Cancellations, and NO Credits under any circumstances on any orders. The event has a stringent cancellation policy and recommends that all guests purchase Travel Insurance. If you have any questions about a package or item, please contact us using the contact form BEFORE placing your order.

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Do you have single day tickets?

No single day tickets will be available. We are committed to providing a complete four-day experience at the Bender, and as such are not equipped to accommodate single-day purchasers.

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Who do I contact if I have any questions about the event or Plaza hotel?

If you have questions after reading the FAQs & Terms and Conditions, contact Bender Support using the contact form and someone will get back to you. When calling the hotel, most of the time you will be connected to a call center which handles most of the hotel reservations for the surrounding properties and guests may not be given the correct info. To ensure that you are receiving the correct info, do NOT contact the hotel.

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How do I sign up for the Bender mailing list?

Go to bigbluesbender.com and scroll down to Upcoming Milestones, there’s an area labeled Stay Connected. If you enter your email address there, that will sign you up for our mailing list.

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Can my band come play the event?

Please use the Big Blues Bender Submission form to submit your EPK (Electronic Press Kit). We will ONLY review submissions with an EPK attached.

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How do I make a press or media request?

For press and media requests, please use the request form.

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Payment & Reservation

Are there refunds? Can I get my money back? Can I get a credit?

There are NO REFUNDS, NO Cancellations, and NO Credits under any circumstances on any orders, the event has a stringent cancellation policy and recommends that all guests purchase Travel Insurance. If you have any questions about a package or item, please use the contact form BEFORE placing your order.

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Are there refunds? Can I get my money back? Can I get a credit?

No!

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What payment types do you accept?

Visa, MasterCard, Discover, American Express, and checks are all accepted. No checks will be processed within 30 days of the on sale, based on availability.

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What is a Prebook?

A Prebook deposit lets you book a package for the 2019 Big Blues Bender before the general on sale. Please note that the Prebook deposit is NOT a ticket to the event.

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How does a Prebook work?

The Prebook deposit is valid for one (1) package. Only one guest needs to purchase a Prebook (you will add your guest at a later time when you select your package). Prebook deposits are associated with the name and email address of the person purchasing and cannot be shared.

Guests who purchase a Prebook will be emailed a unique code with the onsale details. To better your chances of getting a specific package make sure to purchase during the 2-day presale.

The final total cost of your package will vary depending on room type, the number of occupants, etc. The $250 Prebook deposit will be credited to your balance.

At the conclusion of the prebook period, remaining inventory will be available to the general public. If you do not book your package during the prebook time, you will still be able to apply your Prebook deposit during the general on-sale period. If the 2019 Big Blues Bender sells out before you apply your Prebook deposit, your deposit can be held to use towards a future Big Blues Bender general on sale. The general announcement will state the initial lineup, available packages, and prices.

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Can multiple people who pre-booked purchase one package and still get their credit?

Yes, the $250 credit will be applied and deducted from each balance. The reservation needs to be set up for each person to pay on their own so that the credit gets applied (pre-book credits are associated with the name and email address when purchased). For example, when the reservation is being set up online, make sure that the payment responsibility is set for the # of people paying, instead of only one person being 100% responsible for payment.
***when entering the guest’s info make sure that the name is entered exactly as it appears when the pre-book was purchased (see confirmation email that was sent).

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Are Prebook deposits refundable?

The $250 Prebook deposit is refundable until August 31, 2019, minus a $25 administration fee. Please note that the refund will be in form of a company check and may take up to 30 days to process. If the Big Blues Bender 2019 sells out before you apply your Prebook deposit, you will be able to use your deposit towards a future Bender general on sale. Prebook deposits are non-transferable.

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What if I didn’t Prebook? When can I purchase?

If you did not purchase a Prebook deposit, you will not be able to purchase during the Prebook on sale. Once Prebooked guests have selected their packages, remaining inventory will go on sale to the general public 2 days later. Onsale dates TBA.

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How do I purchase?

Go to the Packages page and click on the “BOOK NOW” button of the package you would like to purchase. If you have any questions before purchasing, please contact support using the contact form and someone will get back to you.

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What is a Big Blues Bender account?

A Big Blues Bender account is your user profile. You are required to have an account to book your reservation. To create an account click here: Big Blues Bender Account Login

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What do I need to book a package?

You will need to log in or create a Big Blues Bender account to purchase a package. You will need your guest(s) information for the reservation (name as it appears on your state issued ID, billing address, phone number, email address and date of birth). If you attended the 2018 Big Blues Bender or purchased a Prebook deposit, you will already have a username (no need to create a new account). If you or a guest need a Bender Username, you can create one during the booking process or in advance.

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Can I use a nickname or my stage name when I purchase?

Sorry, but NO. Don’t get us wrong, we LOVE nicknames but you will NOT be able to check in to your hotel room or pick up your music wristbands, and then you will miss out on all the fun.
NO refunds or credits will be issued.

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Can my roommate and I split the payments and use separate credit cards?

Yes, each guest can log in individually to make payments for their share of the package with their own credit card information. When making the reservation, the Primary Guest can pay for their portion of the item, but the reservation must be brought current within 72 hours. The Primary Guest is responsible for making sure the reservation is current within 72 hours or will risk cancellation.

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I do not have a roommate yet, can I add the name at a later date?

Yes, you can add your guests later, but fees will apply after July 12, 2019.

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How do I add the name of my guest to the reservation? How do I change the name of my guest on the reservation and is there a fee involved?

ONLY the Primary Guest on the reservation can add a name by contacting Bender Support using the contact form (not the hotel). All changes must be made in writing. Please include the order number, the name of your guest (as it appears on state-issued ID), date of birth, phone number and email address. No fees will be charged through July 12, 2019, changing names after July 12, 2019, incur fees of $25 for each attendee. All name additions after August 5, 2019, will incur a fee of $50 per person. No changes or additions will be allowed, including adding unnamed guests after August 19, 2019, and must be done in person at Bender Support check in, and will incur the fees. Please note if the guest that is being removed had a balance, that will become the Primary Guests responsibility. Any payments made by the guest that is being removed will NOT be refunded to the guest being removed. It is between the guests in the reservation to work out the finances and fees.

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Can I make changes to my reservation?

All changes MUST be in writing. Only the Primary Guest can request to change or remove existing guests or to upgrade to a higher priced category. Downgrading your package to a lesser value is not allowed. The Primary Guest must request these changes by contacting Bender support using the contact form and someone will get back to you.

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What is the deadline to make any changes to my reservation?

The final deadline is August 19, 2019. To make a change the Primary Guest needs to contact support using the contact form (not the hotel). All changes must be made in writing. Please include the name of the event, your order number and the change needed. No changes or additions will be allowed, including adding unnamed guests after August 19, 2019, and must be done in person at Bender Support check in, and will incur a fee.

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I called the Plaza Hotel to make a change to my reservation and they do not have it. Why does the Plaza Hotel not have my reservation?

We do not send reservations to the hotel until late June. If you call the hotel before then, they will not have your reservation on file. Hotel staff is instructed to send guests back to the Big Blues Bender for us to assist you.

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I reserved a pre/post night through the Big Blues Bender and would like to cancel the extra night. Can I cancel at the Plaza front desk and receive a refund?

You can cancel but you will not receive a refund or credit if you purchased with us (refunds will NOT be issued for any reason). If you booked through the Plaza you will have to check their refund policy at the front desk. If you are unsure of who you purchased the extra night through please contact support using the contact form. If you have this question during the event please go to Bender Support.

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I cannot attend the Big Blues Bender, can I transfer my package/wristbands to someone?

There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Big Blues Bender reservation the Primary Guest on the reservation MUST contact support using the contact form with the new guest name(s), address, phone number and email address. Someone from Bender Support will reach out to finalize the payment and transfer. We cannot accept any changes after August 19, 2019.

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Do you offer a payment plan?

Payment plans will be available on all packages. All purchases are Non-refundable. If you fail, for any reason, to pay any of the payments you will void your package. You will NOT receive a refund (see Terms & Conditions). ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE

Payment Plan: Three Payments

Standard package Initial payment – $500 or $250 per person + $25 per person one-time fee
Standard package First payment – 50% of the balance is due on March 19, 2019
Standard package Final payment – the REMAINING balance is due on June 19, 2019

Baller package Initial payment – $1000 ($2000 for a package for 4 guests) or $500 per person + $50 per person one-time fee
Baller package First payment – 50% of the balance is due on March 19, 2019
Baller package Final payment – the REMAINING balance is due on June 19, 2019

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Missed Payments

Missed Payments: One week after missing a scheduled payment, a late fee of $20 will be added to the reservation. Two weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be canceled within 7 days, and NO REFUNDS OR CREDITS will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Bender Support using the contact form PRIOR to the payment due date to avoid cancellation of the entire order. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE

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Event

When does the 2019 Big Blues Bender go on sale?

On sale dates and event details are TBA. To stay up to date with the Big Blues Bender, please use the Email me form.

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Will single day tickets be available for the 2019 Big Blues Bender?

Single day tickets will NOT be available. We are committed to providing a complete four-day experience at the Bender, and as such are not equipped to accommodate single-day purchasers.

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What is the age limit?

Kids eleven (11) & over are welcome to the event and can attend most performances but must be accompanied by an adult at all times. No discounted rates are available for children.

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Since marijuana is legal, I can smoke it anywhere, right?

NO. The regulations ban consumption everywhere except for private residences. Las Vegas Metropolitan Police have issued warnings that smoking marijuana is not allowed on the Strip, or anywhere in the city except for private homes.

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Can I buy an alcohol wristband for my son, daughter, nephew, niece who is under 21?

NO!

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When can I purchase a package?

Once Prebooked guests have selected their packages, any remaining inventory will go on sale to the general public 2 days later. Onsale dates TBA.

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Where is the 2019 Big Blues Bender taking place?

The Big Blues Bender takes place at the Plaza Hotel & Casino in downtown Las Vegas located at 1 S Main St, Las Vegas, NV 89101.

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Is all of the music at The Plaza or will there be shows elsewhere?

All performances will take place at multiple venues on-site at The Plaza, “Everything, an elevator ride away.”

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When does the music start?

Music will start around 5 pm PST on Thursday, September 5, 2019, and will end around 2 am PST on Monday. Check out is at 11 am on Monday, September 9, 2019.

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Am I guaranteed access to all shows?

All of the shows are general admission (sections are reserved). There are multiple shows happening at the same time and there are performances where capacity is limited; however, most artists perform multiple times during the Bender.

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Are the seats reserved?

Big Daddy Baller, VIP and general admission sections are reserved. Seats are NOT. Seating is first come, first served. We ask that you Do Not move chairs and/or save seats in any venue so that we can accommodate as many guests as comfortably possible. Please help to keep ADA seating areas clear for those guests who need special assistance.

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Where do I go if I have questions?

Go to Bender Support which will be on property. Location & hours will be available closer to the event. The AWESOME folks at Bender Support will be able to assist you with your questions or issues.

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When will the schedule be released?

Sometime in August closer to the event.

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Lost & Found, where do I go?

If you find something or lose something, go to the Plaza Security podium located on the casino floor. You can check with Bender Support, but they cannot accept any items lost or left behind.

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The artist that I wanted to see is no longer playing. What’s up with that?

The purchaser understands that they are purchasing for the entire Big Blues Bender event and not a particular artist’s performance. Thus, all purchasers understand, acknowledge, and will NOT expect a refund for any of the items purchased in the event of any talent cancellations for any reason. Artist’s line-ups and schedules are subject to change at any time.

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Is there a charge to park at the event?

Parking is free for regular sized vehicles to guests that have purchased a Big Blues Bender package. However, oversized vehicles will be charged a fee of $20 per day to park. Fees are subject to change.

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Do we have to wear our wristbands for the entire event?

Wristbands MUST be worn at ALL TIMES. Do not remove, stretch or tamper with your wristband in any way, sharing wristbands is NOT allowed. Wristbands will not be replaced if stolen, damaged, lost, or destroyed. Wristbands that need to be replaced will be charged full price (subject to availability). Wristbands are not transferable.

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What should I bring with me?

A smile, comfortable shoes, sunscreen, hats, earplugs, a portable coffee maker. Join the Big Blues Bender Blender on Facebook to stay up to date on everything Big Blues Bender related and meet other attendees.

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Is smoking allowed in the venues?

Most venues are NON-SMOKING except for the Casino Lounge. Please be kind to your fellow Benders who do not smoke. Also, rooms in the North tower are Non-smoking.

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Is the Big Blues Bender an accessible event?

Big Blues Bender is dedicated to providing an extraordinary experience for all music lovers. If you need accessibility assistance, please contact support using the contact form with any special requests.

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Can I rent a wheelchair or a scooter?

The hotel does not have rentals available. Rentals are available through Scooter Bug by calling 1-800-877-6106.

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Can I bring my pet to the Big Blues Bender?

The Plaza is a non-pet friendly property except for service animals. We kindly ask that you do not bring pets as they are unable to accompany you in any of the concert areas and are not allowed at the Big Blues Bender.

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I’m going to the Big Blues Bender by myself, will this be ok?

Join the Big Blues Bender Blender Facebook Group to chat with other attendees.

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Can I bring a cooler into the pool or music venues?

No, but the Plaza Hotel & Fremont Street area both have plenty of good food and drink options for you!

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Can I bring my chair to the music venues?

No, but most of the venues have seating available first come, first served.

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Can I use my camera?

You are allowed to take photos and videos for non-commercial/personal use with your cell phone or small digital camera. SLR’s and professional glass may not be used in any venue without first obtaining media credentials. Photography restrictions may be implemented during the event due to a given artist’s policy or at the discretion of the event staff.

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Photographic / AV equipment:

You are not permitted to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other wireless device) any images, sounds, data, results or commentary of or concerning any event without the prior written consent of the Big Blues Bender. Event attendees consent to the use of his or her image, likeness, action and statement with any recorded form of media including, without limit, audio, photograph or video.

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Is there a dress code at the event?

There is no dress code at the Big Blues Bender. It’s a casual event.

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When will the Theme Nights be announced?

The Theme Nights will be announced closer to the time of the event.

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How can I be a vendor at the Big Blues Bender?

Please use the contact form. Please include the name of the company, and the products you are interested in selling and we will contact you. *** License and insurance are required.***

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Can I be a food vendor at the Big Blues Bender?

Unfortunately, food and drinks vendors are not permitted to sell on the property.

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Can we leave the hotel?

All Big Blues Bender attendees will be given a unique wristband that allows them access to all of our venues. You are free to come and go as you please. As long as you are wearing your wristband, you will have no problem.

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How do I make a press or media request?

For press and media requests, please use the contact form to submit your request.

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What is the HART Fund Charity Event?

The Big Blues Bender proudly presents the annual star-studded charity event that benefits the Handy Artists Relief Trust (HART). The Blues Foundation established the HART Fund (Handy Artists Relief Trust) for Blues musicians and their families in financial need due to a broad range of health concerns and aid in medical assistance.

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Can I buy tickets to the HART Fund Charity Event if I did not purchase for the Big Blues Bender?

The HART Fund event is ONLY open to Big Blues Bender attendees that are already on property and have picked up their wristbands at Bender Support. Attendees picking up their wristbands will have to show their state-issued ID (wristbands are applied by Bender staff).

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How can I volunteer?

The Bender “ONLY” has paid positions available.

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Hotel & Packages

What is the address of the Plaza Hotel & Casino?

The Plaza Hotel & Casino is located in downtown Las Vegas at 1 South Main Street, Las Vegas, NV 89101.

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Do the rooms have refrigerators, what amenities are included in the room?

Refrigerators are only available in the Suites. The Plaza offers rentals for a fee of $20 per day (fees are subject to change) and can be requested at check-in (based on availability). The hotel offers different amenities in different room types. Click on the photo of the Big Blues Bender package for full details.

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I called the Plaza Hotel to make a change to my reservation and they do not have it. Why does the Plaza Hotel not have my reservation?

We do not send reservations to the hotel until late June. If you call the hotel before then, they will not have your reservation on file. Hotel staff is instructed to send guests back to the Big Blues Bender for us to assist you.

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Will there be food and drink available for purchase on site?

Yes! There are many options for food and drinks at the Plaza Hotel and on Fremont Street.

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Is there a charge to park at the hotel?

Parking is free for regular sized vehicles to guests that have purchased a Big Blues Bender package. However, oversized vehicles will be charged a fee of $20 per day (fees are subject to change) to park.

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What time is check in and check out?

Hotel check-in is 4 pm on Thursday, September 5, 2019. Check out is 11 am on Monday, September 9, 2019.

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My flight is arriving early in the morning, will I be able to check in?

The official hotel check-in time is at 4 pm and check out is at 11 am. The hotel cannot guarantee early check-in or late checkout times, as they are based upon availability and will incur a fee. Front Desk will begin checking in guests as soon as the specific room type is available. For your convenience, the Bell Desk will store your luggage.

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What is the process for a late check out?

Hotel check out is at 11 am. If you know in advance that you will be leaving late, please contact Bender Support using the contact form in advance to check availability and arrange the hotel fee. If you are on property, let the Front Desk know so that you do not get locked out of your room. For your convenience, the Bell Desk will store your luggage.

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What is needed for hotel check-in?

The Plaza Hotel requires a government-issued ID and a major credit card for a $100 ($500 for Derby/Penthouse suites) incidental fee. Cash is NOT accepted for incidental deposits.

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Can I book an extra night?

Booking your extra nights through us has its advantages! You will be able to stay in the same room which means that you will not have to pack up and check out of the room once you’ve already settled in, and the resort fees and taxes are included. The option to book an extra night will be offered to you while booking your package. If you do not see the night you are needing; PLEASE contact Bender Support using the contact form for assistance.

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If I book an extra night through the hotel will I be able to stay in the same room for the entire event?

No! You will have to switch rooms due to specific package types.

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I reserved a pre/post night through the Big Blues Bender and would like to cancel the extra night. Can I cancel at the Plaza front desk and receive a refund?

You can cancel but you will not receive a refund or credit if you purchased with us (refunds will NOT be issued for any reason). If you booked through the Plaza you will have to check their refund policy at the front desk. If you are unsure of who you purchased the extra night through please contact support using the contact form. If you have this question during the event please go to Bender Support.

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I cannot attend the Big Blues Bender, can I transfer my package/wristbands to someone?

There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Big Blues Bender reservation the Primary Guest on the reservation MUST contact support using the contact form with the new guest name(s), address, phone number and email address. Someone from Bender Support will reach out to finalize the payment and transfer. We cannot accept any changes after August 19, 2019.

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Can I bring my pet to the Big Blues Bender?

The Plaza is a non-pet friendly property except for service animals. We kindly ask that you do not bring pets as they are unable to accompany you in any of the concert areas and are not allowed at the Big Blues Bender.

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Will tickets to the show be sold without a room package?

A limited amount of Four Day Wristbands will be available for those who do not wish to stay on-site at the Plaza Hotel. Pass includes performances, Vendor Village, Activities, Artists’ Panels & Theme Nights. ***Hotel room is not included when only purchasing a Four Day Wristbands.

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When can I purchase a package?

Once Prebooked guests have selected their packages and Four Day Wristbands, any remaining inventory will go on sale to the general public at a later date.

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Can I upgrade my package to VIP or Big Daddy Baller status?

If you didn’t purchase one of the Big Daddy Baller packages, which already includes VIP wristbands, you have the option to purchase a VIP/Baller wristband as an add on to your Bender package while supplies last.

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What do I get with my VIP upgrade?

With a VIP upgrade, you will receive Premium seating at most venues and a commemorative laminate.

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What do I get with my Big Daddy Baller upgrade wristband?

Four days & nights of music with “Everything, an elevator ride away!”
Unlimited Premium drink wristbands with collectible Bender mug (good during all blues performances)
Exclusive Big Daddy Baller bars
Collectible Big Daddy Baller Laminates
2019 Big Blues Bender poster
Baller welcome party with Special Guest
Lunch (No Thursday) and dinner daily in Bender hospitality alongside Bender Artists
Exclusive Baller Cabana Pool Lounge access
Exclusive Baller areas with refreshments, snacks, free foot, and chair massages and more
Bender concierge service
Premium VIP seating for most performances
Souvenir pictures at the Big Blues Bender Photo Booth

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Can I add additional people to my room package?

You sure can! The cost to add a guest is $00.00 per person for a standard package or $.00 per person for a Baller package which includes resort fee, hotel tax, and additional occupancy fee. This does not include the 9% Live Entertainment Tax. The Primary Guest needs to contact support using the contact form adding the new guest (let us know who will be paying for the add-on). Please include the name of the guest as it appears on state-issued ID, date of birth, phone number, email address. Someone from Bender Support will reach out when the reservation has been updated.

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Travel

Do you offer travel insurance?

We do NOT offer travel insurance. There are NO REFUNDS, NO Cancellations or NO Credits issued under any circumstances on any orders, and we recommend that all attendees purchase travel insurance. We highly recommend travel insurance for the unexpected (medical emergency, natural disasters, trip cancellation…) Travel insurance is frequently offered by your standard insurance company or credit card company, so we suggest checking with them.

To get a free quote through our 3rd party partner, please click below.

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Is airfare included in the package?

No, but there are always great deals on flights to Vegas!

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What airport do I fly into?

Book your flights to McCarran International Airport – Las Vegas, Nevada. (Airport Code LAS)

We recommend arriving Wednesday, September 4, 2019, or Thursday, September 5, 2019, early afternoon. Hotel check-in is after 4 pm.

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How do I get from the airport to the Plaza Hotel?

Below are some excellent options to choose from, and you can reserve online.

Code: 9hh29 Free ride up to $20

Code: AJ722 Free ride up to $20

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How far is McCarran Airport from the Plaza Hotel & Casino?

McCarran Airport is located about 25 minutes (6.5 miles) from the Plaza Hotel & Casino.

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Terms And Conditions

Terms and Conditions of the Big Blues Bender

No Refund and No Cancellation Policy: No Refunds and No Cancellations will be issued for any reason. The event has a very strict cancellation policy and recommends that all attendees purchase travel insurance. Purchaser agrees that all sales are final. In the case of an event cancellation, refunds will be provided to attendees who have purchased for the canceled event. Fees in relation to concluded transactions, including booking fees, delivery fees, and transaction fees are NON-REFUNDABLE. You are responsible for checking all purchase requirements, including age and identification requirements. NO REFUNDS will be processed for attendees who are denied entry due to not meeting these requirements. The purchaser of a package or Four Day Wristband understands that they are purchasing for the entire Big Blues Bender event, and not a particular artist’s performance. Thus, any of the purchasers understands, acknowledges, and WILL NOT expect a refund for the purchase of the ticket for ANY talent cancellations for ANY REASON. Artist’s line-ups and schedules are subject to change at ANY time. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.

Prebook Cancellations: The $250 prebook deposit is refundable, minus a $25 administration fee. If the Big Blues Bender 2018 sells out before you apply your prebook deposit, your deposit will be held to use towards a future Bender general on sale.

No-Shows: There will be NO Refunds or credits issued for unused tickets for those who do not attend the Big Blues Bender.

 

Payment Plan: Three Payments
Standard package, Initial payment – $500 or $250 per person, plus a $25 one-time fee

Standard package, First payment – 50% of the balance is due on March 15, 2018

Standard package, Final payment – the REMAINING balance is due on June 15, 2018

Big Daddy Baller package, Initial payment – $1000 or $500 per person, plus a  $50 one-time fee

Big Daddy Baller package, First payment – 50% of the balance is due on March 15, 2018

Big Daddy Baller package, Final payment – the REMAINING balance is due on June 15, 2018

ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.

 

Missed Payments: One (1) week after missing a scheduled payment, a late fee of $15 is added to the reservation. Two (2) weeks after missing a scheduled payment, a final cancellation notice is sent, and the reservation will be cancelled within seven (7) days, and NO refunds will be issued back to the guest(s). If you are unable to make a payment as scheduled, please contact Bender Support PRIOR to the payment due date.

Name Changes/Transfers: Names are required for all attendees. The cardholder or primary attendee may make changes without charge until July 2, 2018. Changing names after July 2, 2018, incurs a fee of $50 for each primary attendee & $25 for each additional attendee. All name changes after August 3, 2018, will incur a fee of $50. Changes or additions, including adding unnamed guests or extra nights, must be made by August 17, 2018, to ensure the accuracy of the request.

Transfer Fee: There is a $50 transfer fee that must be paid before the transfer is complete and valid. When transferring a Big Blues Bender order, the primary on the reservation MUST send an email with the new guest name, address, phone number, and email address to Bender Support. Someone from Bender Support will reach out to finalize the payment and transfer.

Limitation of Liability: Attendees voluntarily assume all risks incidental to the event including injury and death, whether occurring prior, during, or following the event. Attendees release the Event Organizer (AJ Presents Inc) and affiliates, partners, employees, service providers, and representatives from any claim related to, arising out of or incidental to the event or the attendee’s presence thereat.

Miscellaneous: This Agreement, which you accept upon use of the Site or the Services (including the Payment Plan), comprises the entire agreement between you and Big Blues Bender regarding the use of the Site and Services and which supersedes any prior agreements between you and Big Blues Bender related to your use of the Site or Services. To the extent that FAQs are found on the Site relative to the Services being provided hereunder, such FAQs are for informational purposes only and shall not be deemed to be part of this Agreement. You are responsible for checking all purchase requirements, including age and identification requirements. NO REFUNDS or Credits will be processed for attendees who are denied entry due to not meeting these requirements.

Photographic / AV equipment: You are not permitted to broadcast or narrowcast by any means whatsoever (including, without limitation, by way of mobile telephone, modem or other wireless device) any images, sounds, data, results, or commentary of or concerning any event without the prior written consent of the Big Blues Bender. Event attendees consent to the use of his or her image, likeness, action and statement with any recorded form of media including, without limit, audio, photograph or video.

Wristband Policy: We do NOT mail wristbands. Wristbands will be available for pickup at Bender Support will call (onsite at the Plaza Hotel). Attendees will receive their wristband(s) that will be attached to the attendees by a Bender Support team member. The wristbands must be worn the entire event. PLEASE DO NOT remove, stretch or tamper with your wristband in any way. Wristbands will not be replaced if stolen, damaged, lost, or destroyed or you will be denied entry to the event. Wristbands are not transferable.

Scalping: Purchaser agrees not to re-sell or offer to re-sell any wristband or package at a premium or to use any of the wristbands for advertising, promotional, or other commercial purposes (including contests) without the prior written consent of the Big Blues Bender. If your wristband is sold or used in violation of this condition, the bearer of the wristband may be denied admission to the event.

Currency: Unless otherwise indicated, all prices are expressed in US dollars and include applicable hotel taxes, resort fees and 9% Live Entertainment Tax. Taxes and fees are subject to change without notice.

Event Organizer: RezMagic is not the manager, organizer, promoter, producer or venue operator (“Event Organizer”) of the Big Blues Bender. RezMagic is the online reservation agent for and on behalf of the Event Organizer. The Event Organizer is AJ Presents Inc. Purchaser agrees that any dispute arising from this agreement falls under the jurisdiction of Clark County, Las Vegas, Nevada. Only packages or wristbands purchased from the Event Organizer through authorized outlets are valid for admission. Event Organizer reserves the right to alter artists scheduled to perform at this event if determined to be necessary. Big Blues Bender reserves the right to increase published prices. In the event of an increase, only new reservations will be affected. Any reservations made prior to the increase will be protected at the rate they were booked at originally. The Event Organizer reserves the right to deny admission for reasons including, without limitation: intoxication, disorderly behavior, failure to observe lawful direction, possession of voided wristbands, or safety precautions.

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